Frequently Asked Questions
I don’t have the owners manual for my unit. Where can I get it?
All manuals and instruction sheets for our current and recent products are available forfree download. You can save to your computer and/or print them out. If you want a hard copy, or you need a manual for an old product, please contact us.
How do I get my product serviced?
Vexilar, Inc. Attn. Service
6667 W Old Shakopee Road
Minneapolis, MN 55438
Learn more about the warranty here
When you send the unit in, please include a short note about the problem, your return address, and telephone or email. We can contact you if the repair looks to be expensive or if you request an estimate. Service time generally runs about 5 working days
Forgot my password. How do I reset my T-BOX back to factory Settings?
Resetting the T-BOX: When the system is ON, press the ON/OFF switch three times, quickly within 3 seconds. The system will then need to be turned off and then re-start. Now the name and password will be back to factory default: 12345678.
How do I contact an actual living breathing person at Vexilar, Inc.
At Vexilar, Customer service is critical to everyone who needs it.Click herefor all contact options. We have plenty of humans, eager to help. Office hours are 8:00AM to 4:30 PM Monday -Friday
What is an FAQ?
It's a Frequently Asked Questions to help Vexilar owner's find the solution to commonly asked questions without having to call the factory..