Unit doesn’t turn on

Most likely there is an issue with your battery, there is a bad connection, or the motor is failing.

Checking Your Battery

 If you don’t have a voltage meter handy, a quick and easy test to check your battery is to plug your charger into the wall and connect the Vexilar at the same time (you will not hurt anything by doing so).  If your Vexilar comes back to life when the charger is connected this confirms your battery needs to be charged or replaced.   

To properly check your battery with a voltage meter:

1.     Fully charge the battery
2.     Disconnect the charger
3.     Put a load on the battery by running the Vexilar for at least 10 minutes
4.     Connect your voltage meter to the battery

No battery is the same so it’s hard to put an exact number on what determines a good verses a bad battery.  A voltage reading around 12.5V (give or take a few tenths of a volt) would be considered a good battery.  A battery reading lower than this does not mean it’s unusable, it just may not last as many hours as battery at 100% capacity.

Connection Issue

For a connection issue check for breaks in the power cord visually or by wiggling the wire while the unit is running to see if power cuts in and out at any point.  Also check for loose connectors or corrosion at the battery terminals.

Motor Failing

If the motor is failing it’s best to send it in to get it replaced. Typically it costs around $80.00 (parts, labor and shipping included) to replace a motor.  Other signs of a failing motor is seeing your depth move around, inconsistent motor speed, or a very loud growling noise.

Charger light always stays green

This is typically one of two things:  A battery that is fully charged or a battery that is so low the charger doesn’t recognize it’s hooked up to a battery.  

If your unit doesn’t turn on when it’s not hooked up to a charger you might have a dead battery.  A quick and easy test to verify this if you don’t have a voltage meter handy, is to plug your charger into the wall and connect the Vexilar at the same time (you will not hurt anything by doing so).  If your Vexilar comes back to life when the charger is connected this confirms your battery needs to be charged or replaced.   

To properly check your battery with a voltage meter:

1.     Fully charge the battery
2.     Disconnect the charger
3.     Put a load on the battery by running the Vexilar for at least 10 minutes
4.     Connect your voltage meter to the battery

No battery is the same so it’s hard to put an exact number on what determines a good verses a bad battery.  A voltage reading around 12.5V (give or take a few tenths of a volt) would be considered a good battery.  A battery reading lower than this does not mean it’s unusable, it just may not last as many hours as battery at 100% capacity.

Don’t forget to check all of your connections as well to see if there are any breaks in the wire or even corrosion on the connectors.  A bad connection somewhere in the charging line can cause the light to stay green.Either there is an issue with your battery, there is a bad connection, or the motor is failing.

Charger light always stays red

Many people think charging overnight would be more than enough to bring a battery to full charge.  With our current 1amp (1000mA) chargers it may actually take up to 24 hours to charge a completely dead battery and up to 48 hours with the old 0.5 amp (500mA) chargers.  Make sure the battery is at room temperature before charging.  It is normal for the charger to be warm.  If you battery starts getting hot like a hand warmer it’s likely the battery is resistive to charge and needs to be replaced.

            Also try disconnecting and reconnecting the charger from the battery.  Sometimes this gives it enough “oomph” to get into its maintenance mode.

            If your charger stays red while plugged into the wall only, something has failed internally.  If under warranty send it in to Vexilar with a copy of your receipt for replacement.  Otherwise replace the charger.

Battery indicator says 100% but charger is still red 

Do not go by the battery status indicator as a charging guide.  Always go by the light on your charger when charging your battery.  A battery status indicator is a general guideline of where your battery is at. 

Battery indicator says 0% but charger is green

Most likely your battery is so low the charger doesn’t recognize it is hooked up to a battery and stays green.  At this point it’s best to replace the battery.

A quick and easy test to verify this if you don’t have a voltage meter handy, is to plug your charger into the wall and connect the Vexilar at the same time (you will not hurt anything by doing so).  If your Vexilar comes back to life when the charger is connected this confirms your battery needs to be replaced.   

To properly check your battery with a voltage meter:

1.     Fully charge the battery
2.     Disconnect the charger
3.     Put a load on the battery by running the Vexilar for at least 10 minutes
4.     Connect your voltage meter to the battery

No battery is the same so it’s hard to put an exact number on what determines a good verses a bad battery.  A voltage reading around 12.5V (give or take a few tenths of a volt) would be considered a good battery.  A battery reading lower than this does not mean it’s unusable, it just may not last as many hours as battery at 100% capacity.

It’s also possible that your battery status indicator has failed.  If this is the case and it’s under warranty send it in to Vexilar with a copy of the receipt for evaluation.


Unit doesn’t last very long

If you’re unit only lasts a couple hours after a full charge you probably have a battery that needs to be replaced.  The best way to verify this is with a voltage meter.

To properly check your battery with a voltage meter:

1.     Fully charge the battery
2.     Disconnect the charger
3.     Put a load on the battery by running the Vexilar for at least 10 minutes
4.     Connect your voltage meter to the battery

No battery is the same so it’s hard to put an exact number on what determines a good verses a bad battery.  A voltage reading around 12.5V (give or take a few tenths of a volt) would be considered a good battery.  A battery reading lower than this does not mean it’s unusable, it just may not last as many hours as battery at 100% capacity.